Not seeing any reoccurrence of the errors we were seeing with Microsoft. Delivery has been steady throughout the day without issue. Closing out this incident.
Posted Feb 07, 2024 - 20:45 UTC
Update
Stability has continued from Microsoft since the errors stopped yesterday. Out of an abundance of caution, we are continuing to monitor throughout the day.
We do feel that any team that had disabled the IPW Outbound transport rule should re-enable the rule to resume the Banner Stripping and Outbound Protection features of INKY.
Posted Feb 07, 2024 - 14:34 UTC
Update
We will continue to closely monitor the errors from Microsoft servers throughout the day while we seek an explanation from them for the connection issues they were experiencing.
Posted Feb 07, 2024 - 12:07 UTC
Monitoring
Error rates have returned to normal. We continue to seek an update from Microsoft on what led to the increase in connection failures from the Exchange Online system.
Posted Feb 06, 2024 - 23:13 UTC
Update
We have reached out to Microsoft to attempt to determine what is causing what appears to be an issue affecting mail sending from Office 365. Multiple services outside Inky appear to be affected by connection problems from Office 365 that are resulting in delays of message sending
Posted Feb 06, 2024 - 22:31 UTC
Update
We are continuing to investigate the issue.
If you are impacted by the delay, you can disable the IPW Outbound Rule (the Priority 0 Rule) in your transport rules to bypass Inky for the outbound emails.
Posted Feb 06, 2024 - 21:45 UTC
Investigating
Currently investigating processing delays impacting Outbound Mail protection and Internal Mail Protection
Posted Feb 06, 2024 - 19:39 UTC
This incident affected: Email Processing (Inky Region 1 - Southeast US, Inky Region 2 - Eastern US, Inky Region 3 - Northwest US).